Legal · Last updated 20 October 2026

Refund, dispute and cancellation policy

This policy applies to all services sold by Stolyarov Consulting UG (haftungsbeschränkt), trading as Undisturbed Automations. We sell custom AI automation and consulting services to businesses. We sell no physical goods, so there is nothing to return. Our terms and conditions apply alongside this policy.

1. Work that has not started

If you have paid for a project or a phase and we have not started work on it yet, you can ask for a full refund at any time. Write to the email address below and we refund the full amount.

2. Guarantees

A proposal can include a measurable guarantee: a result we commit to reach within a set time. If a proposal includes a guarantee and we do not meet it under the conditions written in that proposal, you get a full refund of the fees paid for that project. The proposal states exactly what is guaranteed, by when, and how it is measured.

3. Work that has started

Once work on a project or on a phase has started, the fees for that project or phase are non-refundable, except under section 2 (guarantees) or when we fail to deliver what was agreed in the written proposal. In that case we first fix the problem. If we cannot fix it within a reasonable time, we refund the part of the fee that relates to what was not delivered.

Phases that have not started are treated under section 1.

4. Monthly agreements

Either side can cancel a monthly agreement with 30 days' written notice (email is enough) before the next billing date. The agreement ends at the end of the notice period. Nothing is charged after that. Fees for the billing periods up to the end of the notice period remain due and are not refunded. If the proposal sets a minimum term, cancellation takes effect at the end of that term at the earliest.

5. How to ask for a refund or cancel

Send an email to konstantin@undisturbed.co from the address we have on file for your company. Say which project, phase or agreement you mean and what you are asking for. We confirm receipt and tell you what happens next.

6. Disputes

If you are unhappy with an invoice, a payment or a deliverable, contact us first by email. We reply within 2 business days and aim to resolve the matter within 14 days. Most issues are settled this way. This does not limit any rights you have under the law or under our terms and conditions.

7. How refunds are paid

Approved refunds go back to the original payment method within 10 business days of approval. If that method is no longer available, we agree another method with you. Bank or card processing times are outside our control and may add a few days.

8. No physical goods

Everything we deliver is a service or a digital deliverable. There are no shipments and no returns.

9. Contact